At LearnOnline.pk, we are committed to providing high-quality courses and ensuring customer satisfaction. We understand that there may be instances where you need to request a refund or exchange for a course you have purchased. This refund and exchange policy outlines the guidelines and procedures for such requests.
Eligibility for Refunds and Exchanges:
Refunds: You are eligible for a refund if you meet the following criteria:
- You have purchased a course directly from LearnOnline.pk.
- You request a refund within 3 days from the date of purchase.
- You have not completed or downloaded more than 20% of the course content.
Exchanges: Exchanges are considered on a case-by-case basis.
- If you encounter technical issues with a course, you may request an exchange for another course of equal value. We will evaluate each request individually.
How to Request a Refund or Exchange:
- To request a refund or exchange, please contact our customer support team at Contact@learnOnline.pk or through our website’s contact form.
- Provide your order details, including the course name, purchase date, and any relevant information regarding the request.
- We will review your request and respond within 3 business days with further instructions.
- If your refund request is approved, we will initiate the refund within 7 business days.
- The refund will be issued to the original payment method used during the purchase.
- Depending on your payment provider, it may take additional time for the refund to be processed and reflected in your account.
- If your exchange request is approved, we will provide you with instructions to access the new course.
- The exchange will be of equal value to the original course purchased.
- If the exchanged course has a higher value, you will be responsible for paying the difference.
- If the exchanged course has a lower value, the price difference will not be refunded.
- Non-refundable and non-exchangeable items:
- Bundled courses or promotions may have specific refund or exchange policies that will be clearly communicated during the purchase process.
- Third-party courses or materials: Courses or materials provided by third-party instructors or organizations may have their own refund or exchange policies, which will be communicated separately.
Changes to the Refund and Exchange Policy:
- LearnOnline.pk reserves the right to modify this policy at any time without prior notice
- Any changes to the policy will be effective immediately upon posting on our website.
We encourage you to carefully review this policy before making a purchase. If you have any questions or need further clarification, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a positive learning experience at LearnOnline.pk.